Refund & Exchange Policy

Due to the nature of transportation services, Yalla Bena does not provide direct refunds for fares after the completion of a ride, except in special cases assessed by the support team.

Partial or full compensation may be offered in the following situations:

• A technical error that resulted in an incorrect fare calculation

• A verified issue related to the driver

• Ride cancellation by the driver after payment has been collected

All requests are handled individually and transparently in accordance with our quality policy.